Information you provide
When you sign in with Google, we receive your account identifier, name, and email address. Your training profile includes your running experience, availability, goal, selected dates, reminder preferences, and training acknowledgments.
Your check-ins may include session completion, perceived effort, and notes. If you connect WhatsApp, we associate your WhatsApp number and messages with your account so your coaching and training history stay together.
Starting in WhatsApp
With your consent, the bot saves your onboarding answers so you can continue to the website without entering them again. A private handoff link brings you to Google sign-in and a review of those answers. They are imported into your account only when you choose to use them. A handoff does not silently replace an existing training profile or grant paid access.
How information is used
We use your information to operate your account, check program suitability, prepare your schedule, manage purchased access, respond to training messages, and record progress. Information about pain or injury is used to pause inappropriate automated guidance; the service does not diagnose or treat medical conditions.
Payments and service providers
No payments are currently collected. The payment provider will be identified before checkout opens. We store purchase references, amounts, currency, and payment status. We do not store your card number, CVV, banking password, or payment OTP.
Google provides sign-in. Meta provides WhatsApp message delivery. Hosting and database providers process the information needed to operate the service. For AI responses, OpenAI receives a minimized selection of recent chat and relevant running-profile information. We do not include your Google account identifier, account email address, or WhatsApp phone-number fields in that AI context. Avoid putting payment credentials or unnecessary personal information into a coaching message.
Messages and your choices
Training messages require your consent. You can opt out of WhatsApp messages by sending STOP. Opting out of messages does not automatically cancel a purchase or delete your training history. Before joining, you can send DELETE in WhatsApp to delete your prospect onboarding answers and stored chat. Sign-in uses a session cookie to keep your account secure; a short-lived handoff cookie lets the website retrieve the answers you chose to review.
Morning reminders require a separate opt-in, a time and a timezone. Optional AI replies can be disabled with AI OFF. Choose English, Tanglish or Tamil during onboarding. For a linked member account, DELETE CHAT clears stored chat but does not erase purchased access, safety settings or training history.
Optional activity evidence
After a completed run, you can explicitly choose to save a Strava or Garmin activity link, or a JPEG/PNG screenshot up to 2 MB. Evidence belongs to that run and your account. It is not publicly displayed, verified as a sporting result, or sent to an AI model. Crop private route details, home addresses and other unnecessary information before sending. A saved link may still be visible to others according to its source platform's sharing settings.
Screenshots are unavailable after 90 days and removed during service cleanup. Saved activity links remain until you remove them. You can download or delete your own evidence from the member dashboard.
Website analytics
Only if you allow analytics, we count a limited set of page views, program selections and navigation clicks. Events have no name, email, account identifier, health answers or chat content. We retain these anonymous events for up to 90 days and report them in aggregate. The privacy-settings control lets you withdraw consent. We respect browser Global Privacy Control and Do Not Track signals. No Meta or Google advertising tracker is currently installed.
Storage safeguards
The service uses encrypted connections, database encryption at rest, and application encryption for the message journal, AI chat context and saved activity metadata. Screenshots use private object storage with provider-managed encryption at rest. This is not end-to-end encryption against Running Together: our service must read relevant messages to respond. Access is restricted to the authenticated owner and authorized service operations. No system can promise absolute security.
Retention and account requests
The bot conversation context we store is limited to a small number of recent turns. Chat and journal entries older than 30 days are excluded from retrieval and removed at the next service cleanup. This short-lived chat context is separate from your saved training profile, session history, and payment records. This limit applies to our stored chat context; provider retention follows the relevant service terms and does not imply zero retention by OpenAI or Meta.
Your profile and training history remain associated with your account after purchased access ends. You may request access, correction, or deletion through rajeshthiagu99@gmail.com. Deleting prospect onboarding or chat does not cancel a purchase or delete account and payment records. Some payment or security records may need to be retained for applicable legal or operational requirements.
Children and updates
The service is intended for adults aged 18 and over. We may update this policy as the service develops. Material changes will be reflected on this page.